Warranty

24-month limited warranty

GRECOOK products purchased directly from the GRECOOK online store are covered by a 24-month limited manufacturer's warranty beginning on the delivery date. This warranty covers defects in materials or workmanship under normal household use and in accordance with the product instructions.

For a confirmed covered defect, GRECOOK will arrange repair or replacement. If repair or replacement is unavailable or local law requires another remedy, we will provide the remedy required by applicable law. We will confirm return instructions and shipping arrangements before you send a product. For approved warranty claims, GRECOOK will cover reasonable return shipping costs.

What is not covered

• Normal wear and tear, including ordinary filter use and replacement, except where a consumable itself has a manufacturing defect.
• Damage caused by misuse, accidents, incorrect installation, unsuitable voltage or power supply, failure to follow the instructions, or use outside normal household conditions.
• Changes or repairs made by an unauthorised service provider, or damage caused by those changes or repairs.
• Cosmetic damage that does not affect the product's function and was not present when delivered.

How to request warranty service

Email adrian.yin@grecook.com with your order number or proof of purchase, product model and serial number (if available), delivery country, a description of the issue, and photos or a short video if helpful. Please contact us before shipping anything; we will provide the correct next steps and return address.

We respond to inquiries within 24 hours (Beijing Time). Response time is not a promise of repair or replacement completion time.

This commercial warranty is in addition to, and does not limit or replace, any mandatory consumer rights or legal guarantees that apply in your country or region. Where local law provides stronger or longer protection, those rights apply.

See Returns & Shipping or Contact Us.